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    Frequently Asked Questions

      Buying Online Is Simple And Easy

      • How do i purchase a Manfrotto product?

        For online purchases, each product has an “Add to Cart” option, which allows you to place items into the cart for purchasing. In the unlikely event that we do not carry or have stock of an item you need, check out our "Find a Store" locator. This tool allows you to easily locate an Authorized Manfrotto dealer close to you, and contact them for stock availability.

      • What are your hours of operation?

        We are here for you each and every business day, Monday through Friday 8:30AM to 5:00PM.

      • How can i pre-order a product?

        You can pre-order products which have been highlighted as pre-order with a specific label in the Product detail page. They will be shipped to your address as soon as they are available and in stock.

        If your order includes products that are already in stock and pre-order items, the products will be shipped all together on the latest expected date. You will receive a confirmation e-mail as soon as we ship your parcel.

      • How can i contact you for customer support?

        For questions related to placed orders you can"Contact Us" and our team will aim to respond to your enquiry within 72 hours.

      • Where can i find some help to buy the product that fits my need?

        We provide product guides & advice from our experts for all our products on Manfrottto.us.
        You can find them in our Shopping Assistant section of the site: /shop-by/shopping-assistant

      • How do i redeem a promo code?

        If you have a promo code, you can use it at the checkout, in the promo box placed on the upper right-hand side of the page.

      • Can i place order on phone or via email?

        We do not accept orders via telephone or email.

      • Backorder notification: what it means?

        Sometimes we have limited quantities of stock and unfortunately it can happen that 2 people at same time buy the last piece. One of these orders will result in a backorder. This means that we will be able to send you the product when it becomes available again. If your backorder is for a discounted product, you will receive this price. The waiting time depends on the product and it will be communicated to you via email.

      • Products technical information: how to find?

        All product information is available on the product page in the Section “Specifications”. You just need to search for a product in the website and have a look at the “Specifications” section. Click on “Technical specifications’’ then ‘’Full list” to see all the available technical information.

        For bags, as an example, you can find easily the inside dimensions looking at “internal dimensions”, some bags and backpacks have a specific section called Camera Insert Dimensions.

        For tripods, you can easily check the safety payload weight, maximum height and the upper disc diameter etc.

      • How can I verify the compatibility between heads and tripods?

        To be sure your head is compatible please consider the upper disc diameter of your tripod compared with the base diameter of the head. We suggest for safety reasons that’s you match tripods and heads with same diameter (to know your diameters you can measure them with a ruler or check them online, as explained in the FAQ "Products technical information: how to find them?")

      • Spare parts: which are available?

        On all product pages you can visit the Download Section to obtain the pdf of spare parts which are available for the item. If you can’t find your products, look for it on www.manfrottospares.com.

      • Do you offer special discounts (Gov’t/Military/Law Enforcement)?

        No, unfortunately, we do not have a discount structure in place for Gov’t/Military/Law Enforcement customers.

      • I am a reseller, how can I become a dealer?

        Please follow the instruction in this page

      • Can I replace my product with another one?

        Please note that is never possible to replace a product – you will need to return the original order for a refund and then place a new order for the correct product.

      My Account

      • Do I need an account to place orders at manfrotto.nl?

        You do not need to register to place orders; you can check out as a guest.

      • Should i create an account on the Manfrotto website?

        You do not need to register to place orders, but by creating an account, you can maximize your shopping experience and make the most of the site adding convenience. In addition, certain features and benefits of our website are only available if have registered.
        Examples of just some of those great benefits include the ability to maintain an address book for easy shipping to different addresses; the ability to create and manage your wish list and tracking your order history.

      • What do i do if i have forgotten my password?

        If you have forgotten your account password, please click on the Forgot your Password link during the sign-in process. You will be instructed to reset your password via a reset password email sent to the email address used when registering your account.

      • Can I see my order history on manfrotto.nl?

        You must have a registered account to see your order history.
        It is displayed in your online account. The orders displayed here are only the ones made after registering for an account.

      • Is my personal information secure?

        Please be assured that your personal information is kept private.
        For further details, please visit our Privacy Policy.

      Order Tracking

        Payments

        • What payment methods do you accept?

          Manfrotto.nl store accepts the following payments for online purchases:

          MasterCard, VISA, American Express, Discover) + KLARNA (Pay now, Pay later) + iDeal

        • When will my credit card be charged?

          The payment will be taken from your card as soon as your order is assigned for fulfilment.

        • Why is my card not working?

          We are sorry to hear you’re having trouble, this could be for a variety of reasons. Please login to your Account and ensure you have entered the correct billing address and card details for your bank account.

          Still having trouble?

          Please contact our payment process partner KIBO to resolve any payment issues by telephone on +44 01793 461 650.

        • How will the charge display on my credit card?

          The charge will show up on your credit card statement as "KIBO COMMERCE LTD"

        • How to solve payment error

          If your order is in payment error, please contact us here. You will need your order number to hand and they will then be able to assist with getting this error cleared.

        • What is Klarna?

          Who is Klarna?

          • Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of smooth payments to more than 200,000 online stores. Over 90 million consumers worldwide have trusted Klarna to securely handle their payments. Choose Klarna at the checkout and you’ll get the option to Pay Later. Select the Klarna payment method at the checkout to complete your order.

          What is Pay later?

          • Pay later allows you to receive your order up front for 30 days without payment, interest and fees. When your order has been placed, you'll receive an email with payment instructions within two days from Klarna. You'll then have 30 days to try your order or complete the payment. Complete the payment online, at your convenience via credit or debit card in the Klarna.app or by logging into www.klarna.com/nl.

          What happens if I cancel or return my order?

          • As soon as Manfrotto have accepted your cancellation/return, Klarna will cancel the statement or refund your payment. The return will be reflected in the Klarna app immediately.

          What happens if I don’t pay for my order?

          • Payment is due 30 days after the item is shipped. To help you pay on time, we'll alert you two days before payment is due – you'll receive a push notification from the Klarna app or email reminders to pay – and, if very late, we’ll also send you a text or letter, too. You will not be charged fees or interest for late and/or missed repayment(s). Your credit score will not be impacted by using Klarna’s ‘Pay later’ product even if you have failed to pay on time. If you fail to pay on time, you will be in default, and may be unable to use Klarna’s services in the future. If you do not pay for your purchase, Klarna may engage with an external debt collection agency to collect on our behalf. Debt collection agencies are used as a last resort.

          Is my payment information safe?

          • Payment information is processed securely by Klarna. No card details are transferred to or held by Manfrotto. All transactions take place via connections secured with the latest industry standard security protocols.

        Shipping & Delivery

        • WHAT ARE THE SHIPPING COSTS AND TIMES?

          Place your order by 19th December Midday to receive your gifts before Christmas with FREE SHIPPING (bulky items excluded).

           

          Standard Delivery 5 €

          This service is available on all orders for delivery within 3-5 working days.

          Shipping Bulky products, 3-5 working days 25 €

          Express delivery 10 €

          This service is available on all orders for delivery within 1-2 working days.

          This service is available on all orders placed before 1pm Monday to Thursday for delivery the next working day. All orders placed after 1pm will be processed the next working day. This excludes public and bank holidays.

          *Please note, express delivery is temporarily unavailable due to the high demand of the holiday season.

           

          UPS Access Point™

          UPS Access Point™ is available for orders placed on the Manfrotto site.

          This service is not available for products that exceed the maximum size set by VIDENDUM. Exclusions may apply, in this case; UPS Access Point™ will not be displayed at the checkout.

        • WHAT IS A BULKY PRODUCT?

          Products with characteristics applicable to the following requirements shall be considered bulky:

          It must weigh more than 44 lbs/20 kg;

          Its longest side exceeds 38 in/97 cm in length;

          Its total size exceeds 118 in/300 cm in length and girth combined.

        • Why has my order not been shipped/delivered?

          There are a few reasons that can keep us from being able to ship your order.

          Here are a few possible causes:

          • The product(s) you ordered are out of stock or discontinued.

          • You live in a remote area and we cannot deliver there.

          • You specified an incorrect delivery address.

          • A payment issue might have occurred when you placed the order.

        • Who is going to deliver my order?

          We use TNT for all our website orders.

          Please note that for our delivery service, a signature will be required. If you are unavailable when the courier attempts to deliver, the courier will rearrange delivery and you will be notified via the contact information you have provided for this purpose.

        • Do you deliver outside of the nl?

          Merchandise ordered on manfrotto.nl can ONLY be shipped to addresses in the Benelux.

        • Can i have products shipped to p.O. Boxes or military bases?

          Orders cannot be shipped to P.O. boxes or military bases.

        • Can i select the date and time for delivery?

          We do not support this service; we recommend that someone is present at the address specified for delivery.

        • Do you ship to multiple addresses?

          We do not provide this service.

          Please place separate orders for each shipping address.

        Returns & Refunds

        • What’s the return policy?

          It is very easy to request a return

          To return a product to us, you need to create an RMA.

          If you are already registered, you can access your profile directly and click on My orders and then on Return on the order you wish to return.

           

          If you are not registered to request your return, you can use. the following link

          simply indicate your surname, order number and email address used.

           

          If you are having difficulty creating your return, write us here

        • How do I return a product?

          If you are not satisfied with your purchase, you can return the product within 30 days and we will refund the purchase amount.

          To return a product to us, you must create an RMA.

          If you are already registered, you can click directly in your account and under "My Orders" and then under "Returns" on the order you wish to return to us.

          If you do not have a registered account, you can use the following link and write us.

          Please ensure that the products are in the condition in which you received them (original packaging, manuals, cables, labels). Otherwise, we will not be able to accept your return and issue a refund.

          .

          If you have difficulty making a return, write to us at following link.

          .

        • Can I replace my product with another one?

          Please note that is never possible to replace a product – you will need to return the original order for a refund and then place a new order for the correct product.

        Warranty

        All new goods supplied through our web site are warranted free from defects. The statutory warranty rights apply.

        Terms & Conditions

          Other Information