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    Terms and Conditions

    1. General provisions

    1.1. Definitions. “Seller”: The legal entity that signs the sales contract with the Purchaser via this portal. Depending on the country in which the purchase is made, the Seller may be Videndum Media Solutions Spa, with registered office in Via Valsugana, 100 - 36022 Cassola (VI) (hereinafter “VIS”), VAT number 02084740246, tax ID code 0971931015, or the Videndum Media Solutions distributor or independent distributor in the country concerned. The sellers’ details are shown on the home page of the Website and on the summary page that precedes the purchase confirmation, as well as in the accounting documents (order/invoice); “Consumer”: you; “Product or Products”: the Product or Products offered for sale through this Website.

    1.2. These terms apply to any purchase and delivery made through this Website, except where mandatory regulations apply to the sale and conflict with these conditions, if the delivery is foreseen within the relevant territory. These conditions do not apply to purchases made on websites managed by parties other than the Seller, to which their conditions shall apply.

    1.3. Please read these conditions of sale carefully before making your purchase. By placing an order through our Website, you agree to be bound by these conditions of sale. Should you choose not to accept the conditions, you will not be able to order the Products offered for sale on our Website.

    2. Purchase of Goods, Order Process

    For purchases made through the Website on completion of the ordering process, you will receive an order receipt confirmation email at the email address you used when making the purchase.  You will then receive further emails updating you on the progress of your order. Your order is accepted by us only when we ship the product and notify you of same.

    Should we be unable for any reason to fulfill your order, you will be notified of this as soon as reasonably possible. Seller reserves the right to decline acceptance of your order if there are obvious errors or inaccuracies in the Product prices shown on the Website. In such cases, any amount you paid will be credited back to you.

    3. Requirements and obligations to be fulfilled by the Purchaser

    By placing an online order on our Website, you warrant and agree that you are at least 18 years of age or the minimum legal age required by the law applicable to the country in which you are making the purchase, for your order to be processed.

    4. Product price and features

    Product prices are shown on the Website. Any additional or shipping charges are set out in the pre-purchase summary. Discounts or promotions will be applied whenever your order or your chosen Product is eligible for them. The images used on the Website are for illustrative purposes only and may not exactly depict the product.

    5. Payment Methods

    Payments are made by the methods indicated on the Website. Payment methods may vary from country to country. Should you cancel your order where allowed any refund of the amounts paid will be made using the same payment method that you used for the original transaction.

    6. Delivery

    The Products you purchase on our Website will be delivered to the address you specify when placing your order, provided that it is within the territory of competence. You will be notified of any restrictions, exclusions or specific conditions that apply to any of the Products you have decided to purchase, during checkout or as soon as reasonably practical after receipt of your order confirmation email. You are responsible for the accuracy of the information you give us when placing your order. Should there be any errors in the delivery details you provide, the Seller shall on no account be held responsible for being unable to deliver your order. The expected delivery date will depend on the shipping method you choose and will be notified to you as specified above. Should it not be possible, for any reason, to deliver the goods to the address you specified, you will be informed of this as soon as possible.

    Should you have any problem regarding the delivery of your order, please contact the Seller via the Contact Us section of the Website. When you receive your order, you may be asked to sign for it and confirm that the Product is in good condition. If the package is not in good condition, please refuse delivery. If you are unable to check the condition of the contents of your shipment, we advise you to mark the shipment as “not checked”. Failure to carry out this check correctly could affect any warranty claims you may make in the future.

    7. Transfer of ownership and risk

    The risk associated with the ownership of the Product will be transferred to the customer upon delivery thereof.

    8. Cancelled Orders

    Without prejudice to the application of other mandatory regulations and without prejudice to the limits described in the paragraphs that follow, if you make a purchase as a consumer (without requesting an invoice), you may withdraw from the purchase and the related contract within 30 days of delivery of the Products, without any obligation to give reasons and without incurring any other obligation or liability. The Product must be returned complete, intact and with no signs of wear. To exercise this right, please email us via the Contact Us section of the Website. If you choose to cancel your order you must notify us immediately and in any event prior to our shipment of your order.  This may be accomplished through the” Contact Us” section of the Website.   If we are unable to stop shipment, we will consider requests for returns on a case by case basis and will require, at a minimum, the return of the product in a complete, intact, unused condition. 

    9. Returns

    For further information about returns, please visit the following link.

    10. Refund policy following cancellation from a purchase

    In the event of cancellation under the terms of art. 8:

    before delivery: you will be refunded within 14 days of giving notice of withdrawal, using the same payment method that you used;

    if the goods have already been delivered: you must return the Products to us within 30 days of delivery.  After receiving your request to withdraw from the purchase, we will send you an email with details of how to return the Product. Return shipping shall be at your own expense. You will be refunded within 14 days of giving notice of withdrawal, using the same payment method that you used. Unless the Products are faulty or defective, you may not cancel the order or withdraw from the contract under the terms of art. 8, if the Purchased Products have been customized for the Purchaser, because goods of this type are non-returnable, by their nature. No refunds shall be given for Products that have been used or tampered with.

    11. Warranty & After Sales 

    Should you find that any Products are missing, damaged or defective, please notify us as soon as possible after their delivery. Without prejudice to other relevant mandatory provisions, all Products that can be purchased through our Website are guaranteed to be free from defects in materials and workmanship under normal and proper usage for a period of two (2) years from the date of purchase.  The warranty period may be longer as required by law in some jurisdictions or as extended by us in writing for some products. Any defects must be reported within the time limits laid down by law.

    Please visit our Website for further details on warranty terms, warranty extensions and repair service.

    12. Limitation of Liability

    Unless other mandatory regulations apply in the country concerned, the Seller’s liability is confined exclusively to faults/defects in the Product. The Seller is not therefore liable for:

    • damage or malfunctions caused by the Purchaser during use or as a result of tampering with the Product;
    • infringements by the Purchaser in the import/export of the purchased Products;
    • damage or lost earnings due to late delivery, non-delivery or any fault/defect/damage arising as a result of the resale of the Products by the Purchaser.
    • for sales made on connected websites.

    13. Data Protection & Privacy

    The processing of personal data in relation to the purchase and/or all other processing of personal data via the Website is carried out in accordance with the Privacy Policy published on this Website.

    14. Filing of contracts

    The Seller is required to keep a digital copy of all concluded contracts on a server, in accordance with specified security and confidentiality criteria. All our customers may access these contracts by submitting a request to do so via the Contact Us section of the Website.

    15. Applicable law and jurisdiction

    15.1. Unless other mandatory regulations apply in the destination country or to the Consumer, all contracts entered into for the purchase of goods through our Website shall be governed and interpreted exclusively in accordance with the Law applicable to the State in which the Seller is based.15.2 Unless other mandatory regulations must be applied by courts in the destination country, in the event of any dispute arising, the court in the place where the Consumer is based shall have sole jurisdiction.

    15.3 The aforementioned disputes may also be referred to the European Commission’s Online Dispute Resolution platform at: ec.europa.eu/consumers/odr.

    We advise you to print and keep a copy of these conditions or save them on your PC for future reference.

    Rev. No. 1 October 2021