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customer service

Frequently Asked Questions

    Buying Online Is Simple And Easy

    • How do i purchase a Manfrotto product?

      For online purchases, each product has an “Add to Cart” option, which allows you to place items into the cart for purchasing. In the unlikely event that we do not carry or have stock of an item you need, check out our "Find a Store" locator. This tool allows you to easily locate an Authorised Manfrotto dealer close to you, and contact them for stock availability.

    • Who’s KIBO?

      Manfrotto uses a company called KIBO to process order payments placed at Manfrotto.us. KIBO is the order-processing partner of more than 800 branded manufacturers and large retailers. KIBO handles order related communications and customer service for consumers on behalf of the brands and retailers that they represent.

      KIBO process the payments of our order placed on our website and passes them to Manfrotto or Manfrotto retailers who will ship your order to you.

      You order may be fulfilled directly by us or by an authorized Manfrotto fulfilling partner.

    • What are your hours of operation?

      We are here for you each and every business day, Monday through Thursday 8:30AM to 5:00PM, Friday 8:30AM to 4:30PM

    • How can i contact you for customer support?

      For questions related to placed orders you can contact KIBO, our order processing partner, at .
      Outside of business hours you can complete our
      "Contact Us" form and our team will aim to respond to your enquiry within 24 hours of their return.

    • Where can i find some help to buy the product that fits my need?

      We provide product guides & advice from our experts for all our products on Manfrotto.com/uk-en/
      You can find them in our Shopping Assistant section of the site: /shop-by/shopping-assistant

    • How do i redeem a promo code?

      If you have a promo code, you can use it at the checkout, in the promo box placed on the upper right-hand side of the page.

    • Can i place order on phone or via email?

      We do not accept orders via telephone or email.

    My Account

    Order Tracking

      Payments

      • What payment methods do you accept?

        Manfrotto.com/uk-en/ store accepts the following payments for online purchases:

        Master Card, Visa, American Express, Discover, Paypal.

      • When will my credit card be charged?

        The payment will be taken from your card as soon as your order is assigned for fulfilment.

      • Why is my card not working?

        We are sorry to hear you’re having trouble, this could be for a variety of reasons. Please login to your Account and ensure you have entered the correct billing address and card details for your bank account.
        Still having trouble?
        Please contact our payment process partner KIBO to resolve any payment issues by telephone at (+44) 01793 461 650.

      • How will the charge display on my credit card?

        The charge will show up on your credit card statement as "SPN*VitecImgDistUK".

      • Is my credit card data protected?

        Absolutely! Our order management and payment processing partner Kibo, is a PCI Level 1 compliant organisation.
        We hope this allows you to shop on the Manfrotto.us with confidence.

      Shipping & Delivery

      Manfrotto.com/uk-enprovides the following delivery methods:

      Standard Delivery, 3-5 business days, £4.95

      Next Day delivery, *Next working day, £6.95

      *Monday – Thursday on orders placed before 2pm

      • How much will the delivery cost & how long will it take?

        At Manfrotto, we know how important it is you have all the kit you need on hand to capture the perfect image. Below

        you will find an overview of our standard delivery services for your information to ensure you have what you need

        and when you need it.

         

        FREE Next Day Delivery


        This service is only available on orders over £100 placed before 2pm Monday to Thursday for delivery the next

        working day. All orders placed after 2pm will be processed the next working day. This excludes public and bank

        holidays.

         

        Next Day Delivery £6.95


        This service is available on all orders placed before 2pm Monday to Thursday for delivery the next working day.

        All orders placed after 2pm will be processed the next working day. This excludes public and bank holidays.

         

        Standard Delivery £4.95


        This service is available on all orders for delivery within 3-5 working days.

         

        Click & Collect with HubBox


        This service is available on all orders. Select from thousands of local shops and collect your goods at your

        convenience.

      • Why has my order not been shipped/delivered?

        There are a few reasons that can keep us from being able to ship your order.

        Here are a few possible causes:

        • The product(s) you ordered are out of stock or discontinued.

        • You live in a remote area and we cannot deliver there.

        • You specified an incorrect delivery address.

        • A payment issue might have occurred when you placed the order.

      • Who is going to deliver my order?

        We use TNT for all our website orders.

        Please note that for our delivery service, a signature will be required. If you are unavailable when the courier attempts to deliver, the courier will rearrange delivery and you will be notified via the contact information you have provided for this purpose.

      • Do you deliver outside of the UK?

        Merchandise ordered on Manfrotto.com/uk-en/ can ONLY be shipped to addresses in the UK.

      • Can i have products shipped to P.O.?

        Orders cannot be shipped to P.O. boxes.

      • Can i select the date and time for delivery?

        We do not support this service; we recommend that someone is present at the address specified for delivery.

      • Do you ship to multiple addresses?

        We do not provide this service.

        Please place separate orders for each shipping address.

      Returns & Refunds

      If you are not happy with your purchase, you can return a product within 30 days and we will happily refund the purchase price.
      It is easy to return a product. To return a product you will need to obtain a Return Authorization number (RMA).
      Kibo Commerce, our order processing and consumer support partner will provide you the Return Authorization number (RMA) and you can contact them at (+44) 01793 461 650.

      • How do i return a product?

        It is easy to return a product. To return a product you will need to obtain a Return Authorization number (RMA). Kibo Commerce, our order processing and consumer support partner will provide you the Return Authorization number (RMA) and you can contact them at (+44) 01793 461 650

      • What’s the return policy?

        If you have already received the product, you must return the product as soon as possible to the address provided by KIBO, in any event, within 30 days of Delivery. The details of where to return the product will be set out in the Returns Document. You are responsible for the cost of returning the product using a suitable tracked and insured shipment method.

        If the KIBO Supplier does not receive the product back, we may arrange for collection of the product from your delivery address at your cost.

      Warranty

      All new goods supplied through our web site are warranted free from defects. The statutory warranty rights apply.

      • My product is not working as specified, what should I do?

        Our authorised service partner Studio 1 would be the first point of contact if you find a product is not working as you believe it should. You can contact them by email on sales@manfrottospares.com or call them on 01483 548883.

      • Where can i get my product serviced or repaired?

        Please visit our Service & Repair page for details regarding our authorized service partner.

      • What is Manfrotto’s standard warranty terms & conditions?

        Manfrotto products in the UK are covered by a two-year standard limited warranty from date of purchase. Depending on the product, warranty periods can be extended to up to 10 years from date of purchase. For complete product warranty information please visit our "warranty portal" and select the particular product about which you are interested.

        If you are looking for a Service & Repair Center, please visit our "Service and Repair page"

         

        IMPORTANT: Please be advised that warranties are valid only on products purchased within the country of residence and through our authorized channels, in this instance, the Manfrotto UK website or through one of our authorized Manfrotto dealers. Manfrotto does not provide a warranty of any type or of any manner for any products purchased from unauthorised resellers, without exception.

      • Where can I register my product to extended warranty?

        To extend the warranty on your Manfrotto product, please visit our "Product registration" page. Here you will need to fill out a few details about your purchase to complete the extended warranty registration.

      Terms & Conditions

        Other Information

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