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HERE TO HELP
CUSTOMER SERVICE

Frequently Asked Questions

    Buying Online Is Simple And Easy

    • How do I purchase a Manfrotto product?

      For online purchases, each product has an “Add to Cart” option, which allows you to place items into the cart for purchasing. In the unlikely event that we do not carry or have stock of an item you need, check out our "Find a Store" locator. This tool allows you to easily locate an Authorised Manfrotto dealer close to you, and contact them for stock availability.

    • What are your hours of operation?

      We are here for you each and every business day.

      Monday through Thursday 8:30AM to 5:00PM

      Friday 8:30AM to 4:00PM

    • How can I contact you for customer support?


      Youcan complete our Contact Us form and our team will aim to respond to your enquiry within 24 hours of their return.

    • Where can i find some help to buy the product that fits my need?

      We provide product guides & advice from our experts for all our products on Manfrotto.com/uk-en/
      You can find them in our Shopping assistant section of the site.

    • How do i redeem a promo code?

      If you have a promo code, you can use it at the checkout, in the promo box placed on the upper right-hand side of the page. You must be registered and logged in to an account for the codes to work . Please note that promo codes cannot be used in conjunction with any other discount code or offer.

    • Can i place order on phone or via email?

      We do not accept orders via telephone or email.

    • Preorder: what it means?

      When you add a product in your cart you can see: Preorder.

      This means that the product has not been launched yet in your market but it will be available shortly. If you want to be one of the first to have this product, you can order it. You will be notified via email when the order will be shipped.

    • I have a tax exemption certificate. How do I get sales tax removed from my order?

      Unfortunately, we cannot process tax exempt certificates in our online shopping cart. If you need to place a tax exempt order, we recommend contacting a local dealer at this link

    • Products technical information: how to find?

      All product information is available on the product page in the Section “Specifications”. You just need to search for a product in the website and have a look at the “Specifications” section. Click on “Technical specifications’’ then ‘’Full list” to see all the available technical information.

      For bags, as an example, you can find easily the inside dimensions looking at “internal dimensions”, some bags and backpacks have a specific section called Camera Insert Dimensions.

      For tripods, you can easily check the safety payload weight, maximum height and the upper disc diameter etc.

    • How can I verify the compatibility between heads and tripods?

      To be sure your head is compatible please consider the upper disc diameter of your tripod compared with the base diameter of the head. We suggest for safety reasons that’s you match tripods and heads with same diameter (to know your diameters you can measure them with a ruler or check them online, as explained in the FAQ Products technical information: how to find them?)

    • Spare parts: which are available?

      On all product pages you can visit the Download Section to obtain the pdf of spare parts which are available for the item. If you can’t find your products, look for it on www.manfrottospares.com

    • Do you offer special discounts (Gov’t/Military/Law Enforcement)?

      No, unfortunately, we do not have a discount structure in place for Gov’t/Military/Law Enforcement customers.

    • I am a reseller, how can I become a dealer?

      Please send an email to imaging.uk@videndum.com with your request

    My Account

    • Do i need an account to place orders at manfrotto.com/uk-en/?

      You do not need to register to place orders, you can check out as a guest.

    • Should i create an account on the Manfrotto website?

      You do not need to register to place orders, but by creating an account, you can maximize your shopping experience and make the most of the site adding convenience. In addition, certain features and benefits of our website are only available if have registered.
      Examples of just some of those great benefits include the ability to maintain an address book for easy shipping to different addresses; the ability to create and manage your wish list and tracking your order history; the possibility to apply coupon codes and to create rerturn easily.

    • What do i do if i have forgotten my password?

      If you have forgotten your account password, please click on the Forgot your Password link during the sign-in process. You will be instructed to reset your password via a reset password email sent to the email address used when registering your account.

    • Can i see my order history on manfrotto.com/uk-en/?

      You must have a registered account to see your order history.
      It is displayed in your online account. The orders displayed here are only the ones made after registering for an account.

    • Is my personal information secure?

      Please be assured that your personal information is kept private.
      For further details, please visit our Privacy Policy.

    Payments

    • What payment methods do you accept?

      Manfrotto.com/uk-en/ store accepts the following payments for online purchases:

      MasterCard, VISA, American Express, Discover + KLARNA (Pay later, Pay over time).

    • When will my credit card be charged?

      The payment will be taken from your card as soon as your order is assigned for fulfilment.

    • Why is my card not working?

      We are sorry to hear you’re having trouble, this could be for a variety of reasons. Please login to your Account and ensure you have entered the correct billing address and card details for your bank account.

    • How will the charge display on my credit card?

      The charge will show up on your credit card statement as "SPN*VitecImgDistUK".

    • Is my credit card data protected?

      Absolutely!We hope this allows you to shop on the Manfrotto.com/uk-en/ store with confidence.

    • How to solve payment error

      If your order is in payment error, contact Videndum.on www.manfrotto.com/uk-en/customer-service/contact-us/ – you will need your order number to hand and they will then be able to assist with getting this error cleared.

    • What is Klarna?

      Who is Klarna?

      • Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of smooth payments to more than 200,000 online stores. Over 90 million consumers worldwide have trusted Klarna to securely handle their payments. Choose Klarna at the checkout and you’ll get the option to Pay Later and Pay over time. Select any Klarna payment method at the checkout to complete your order.

      What is Pay later?

      • Pay later allows you to receive your order up front for 30 days without payment, interest and fees. When your order has been placed, you'll receive an email with payment instructions within two days from Klarna. You'll then have 30 days to try your order or complete the payment. Complete the payment online, at your convenience via credit or debit card in the Klarna.app or by logging into www.klarna.com/uk.

      What is Pay over time?

      • Pay over time splits the cost of your purchase into three easy payments with zero interest. Choose your preferred credit or debit card to make automatic payments. Your first instalment will be collected when the order is confirmed, instalments 2 and 3 are scheduled 30 and 60 days later without interest or fees.

      What happens if I cancel or return my order?

      • As soon as Manfrotto have accepted your cancellation/return, Klarna will cancel the statement or refund your payment. The return will be reflected in the Klarna app immediately.

      What happens if I don’t pay for my order?

      • Payment is due 30 days after the item is shipped. To help you pay on time, we'll alert you two days before payment is due – you'll receive a push notification from the Klarna app or email reminders to pay – and, if very late, we’ll also send you a text or letter, too. You will not be charged fees or interest for late and/or missed repayment(s). Your credit score will not be impacted by using Klarna’s ‘Pay later’ product even if you have failed to pay on time. If you fail to pay on time, you will be in default, and may be unable to use Klarna’s services in the future. If you do not pay for your purchase, Klarna may engage with an external debt collection agency to collect on our behalf. Debt collection agencies are used as a last resort.

      Is my payment information safe?

      • Payment information is processed securely by Klarna. No card details are transferred to or held by Manfrotto. All transactions take place via connections secured with the latest industry standard security protocols.

    Shipping & Delivery

    • What are the shipping costs and times?

      At Manfrotto, we know how important it is you have all the kit you need on hand to capture the perfect image. Below

      you will find an overview of our standard delivery services for your information to ensure you have what you need

      and when you need it.

       

      Express Delivery £12.95


      This service is available on all orders placed before 1pm Monday to Thursday for delivery in the next 1-2 working days. All orders placed after 1pm will be processed the next working day. This excludes public and bank holidays.

       

       

      Standard Delivery £6.95


      This service is available on all orders for delivery within 2-4 working days.

       

      Bulky Items £25.00


      Items that are classed as bulky by the courier (see FAQ What is a bulky product?), delivery within 3-5 working days

    • What is a bulky product?

      Products with characteristics applicable to the following requirements shall be considered bulky:

      It must weigh more than 44 lbs/20 kg;

      Its longest side exceeds 38 in/97 cm in length;

      Its total size exceeds 118 in/300 cm in length and girth combined.

    • Why has my order not been shipped/delivered?

      There are a few reasons that can keep us from being able to ship your order.

      Here are a few possible causes:

      • The product(s) you ordered are out of stock or discontinued.

      • You live in a remote area, and we cannot deliver there.

      • You specified an incorrect delivery address.

      • A payment issue might have occurred when you placed the order.

    • Who is going to deliver my order?

      We use DX Freight for all our website orders.

      Please note that for our delivery service, a signature will be required. If you are unavailable when the courier attempts to deliver, the courier will rearrange delivery and you will be notified via the contact information you have provided for this purpose.

    • Do you deliver outside of the UK?

      Merchandise ordered on Manfrotto.com/uk-en/ can ONLY be shipped to addresses in the UK.

    • Can i have products shipped to P.O.?

      Orders cannot be shipped to P.O. boxes.

    • Can i select the date and time for delivery?

      We do not support this service; we recommend that someone is present at the address specified for delivery.

    • Do you ship to multiple addresses?

      We do not provide this service.

      Please place separate orders for each shipping address.

    Returns & Refunds

    If you are not happy with your purchase, you can return a product within 30 days and we will happily refund the purchase price.
    It is easy to return a product. To return a product you will need to obtain a Return Authorization number (RMA).

    • How do I return a product?

      Return requests can be made through your online account or if you checked out as a guest, please use our contact us form www.manfrotto.com/uk-en/customer-service/contact-us/ and we can support you from there.

    • What’s the return policy?

      If you have already received the product, you must return the product as soon as possible to the address provided by Videndum, in any event, within 30 days of Delivery. The details of where to return the product will be set out in the Returns Document. You are responsible for the cost of returning the product using a suitable tracked and insured shipment method.

      If the Supplier does not receive the product back, we may arrange for collection of the product from your delivery address at your cost.

    • Can I replace my product with another one?

      Please note that is never possible to replace a product – you will need to return the original order for a refund and then place a new order for the correct product.

    Warranty

    All new goods supplied through our web site are warranted free from defects. The statutory warranty rights apply.

    • My product is not working as specified, what should I do?

      Our authorised service partner Studio 1 would be the first point of contact if you find a product is not working as you believe it should. You can contact them by email on sales@manfrottospares.com or call them on 01483 548883.

    • Where can i get my product serviced or repaired?

      Please visit our Service & Repair page

    • What is Manfrotto’s standard warranty terms & conditions?

      Manfrotto products in the UK are covered by a two-year standard limited warranty from date of purchase. Depending on the product, warranty periods can be extended to up to 10 years from date of purchase. For complete product warranty information please visit our Warranty Portal and select the particular product you are interested about.

      If you are looking for a Service & Repair Center, please visit our Service and Repair page

       

      IMPORTANT: Please be advised that warranties are valid only on products purchased within the country of residence and through our authorized channels, in this instance, the Manfrotto UK website or through one of our authorized Manfrotto dealers. Manfrotto does not provide a warranty of any type or of any manner for any products purchased from unauthorised resellers, without exception.

    • Where can I register my product to extended warranty?

      To extend the warranty on your Manfrotto product, please visit our Product registration page. Here you will need to fill out a few details about your purchase to complete the extended warranty registration.

    Terms & Conditions

      Other Information