here to help
customer service
Frequently Asked Questions
Buying Online Is Simple And Easy
- How do i purchase a Manfrotto product?
For online purchases, each product has an “Add to Cart” option, which allows you to place items into the cart for purchasing. In the unlikely event that we do not carry or have stock of an item you need, check out our "Find a Store" locator. This tool allows you to easily locate an Authorized Manfrotto dealer close to you, and contact them for stock availability.
- What are your hours of operation?
We are here for you each and every business day, Monday through Friday 8:30AM to 5:00PM.
- How can i contact you for customer support?
For questions related to placed orders you can Contact Us and our team will aim to respond to your enquiry within 72 hours.
- Where can i find some help to buy the product that fits my need?
We provide product guides & advice from our experts for all our products on Manfrottto.us.
You can find them in our Shopping Assistant section of the site: /shop-by/shopping-assistant - How do i redeem a promo code?
If you have a promo code, you can use it at the checkout, in the promo box placed on the upper right-hand side of the page.
- Can i place order on phone or via email?
We do not accept orders via telephone or email.
- Preorder: what it means?
When you add a product in your cart you can see: Preorder.
This means that the product has not been launched yet in your market but it will be available shortly. If you want to be one of the first to have this product, you can order it. You will be notified via email when the order will be shipped.
- Backorder notification: what it means?
Sometimes we have limited quantities of stock and unfortunately it can happen that 2 people at same time buy the last piece. One of these orders will result in a backorder. This means that we will be able to send you the product when it becomes available again. If your backorder is for a discounted product, you will receive this price. The waiting time depends on the product and it will be communicated to you via email.
- Products technical information: how to find?
All product information is available on the product page in the Section “Specifications”. You just need to search for a product in the website and have a look at the “Specifications” section. Click on “Technical specifications’’ then ‘’Full list” to see all the available technical information.
For bags, as an example, you can find easily the inside dimensions looking at “internal dimensions”, some bags and backpacks have a specific section called Camera Insert Dimensions.
For tripods, you can easily check the safety payload weight, maximum height and the upper disc diameter etc.
- How can I verify the compatibility between heads and tripods?
To be sure your head is compatible please consider the upper disc diameter of your tripod compared with the base diameter of the head. We suggest for safety reasons that’s you match tripods and heads with same diameter (to know your diameters you can measure them with a ruler or check them online, as explained in the FAQ Products technical information: how to find them?)
- Spare parts: which are available?
On all product pages you can visit the Download Section to obtain the pdf of spare parts which are available for the item. If you can’t find your products, look for it on www.manfrottospares.com.
- Do you offer special discounts (Gov’t/Military/Law Enforcement)?
No, unfortunately, we do not have a discount structure in place for Gov’t/Military/Law Enforcement customers.
- I have a tax exemption certificate. How do I get sales tax removed from my order?
Unfortunately, we cannot process tax exempt certificates in our online shopping cart. If you need to place a tax exempt order, we recommend contacting a local dealer at this link: Unfortunately, we cannot process tax exempt certificates in our online shopping cart. If you need to place a tax exempt order, we recommend contacting a local dealer at this link.
- I am a reseller, how can I become a dealer?
Please follow the instruction in this page
- Can I replace my product with another one?
Please note that is never possible to replace a product – you will need to return the original order for a refund and then place a new order for the correct product.
My Account
- Do i need an account to place orders at manfrotto.com?
You do not need to register to place orders; you can check out as a guest.
- Should i create an account on the Manfrotto website?
You do not need to register to place orders, but by creating an account, you can maximize your shopping experience and make the most of the site adding convenience. In addition, certain features and benefits of our website are only available if have registered.
Examples of just some of those great benefits include the ability to maintain an address book for easy shipping to different addresses; the ability to create and manage your wish list and tracking your order history. - What do i do if i have forgotten my password?
If you have forgotten your account password, please click on the Forgot your Password link during the sign-in process. You will be instructed to reset your password via a reset password email sent to the email address used when registering your account.
- Can i see my order history on manfrotto.com?
You must have a registered account to see your order history.
It is displayed in your online account. The orders displayed here are only the ones made after registering for an account. - Is my personal information secure?
Please be assured that your personal information is kept private.
For further details, please visit our Privacy Policy.
Order Tracking
Payments
- What payment methods do you accept?
Manfrotto.com store accepts the following payments for online purchases:
Master Card, Visa, American Express, Discover, Paypal.
- When will my credit card be charged?
The payment will be taken from your card as soon as your order is assigned for fulfilment.
- Why is my card not working?
We are sorry to hear you’re having trouble, this could be for a variety of reasons. Please login to your Account and ensure you have entered the correct billing address and card details for your bank account.
Still having trouble?
Please contact our payment process partner KIBO to resolve any payment issues by telephone at 877-412-7467. - How will the charge display on my credit card?
The charge will show up on your credit card statement as "SPN*VitecImgDistCA".
- What is Klarna?
Who is Klarna?
• Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of smooth payments to more than 200,000 online stores. Over 90 million consumers worldwide have trusted Klarna to securely handle their payments. Choose Klarna at the checkout and you’ll get the option to Pay Later. Select the Klarna payment method at the checkout to complete your order.
What is Pay later?
• Pay later allows you to receive your order up front for 30 days without payment, interest and fees. When your order has been placed, you'll receive an email with payment instructions within two days from Klarna. You'll then have 30 days to try your order or complete the payment. Complete the payment online, at your convenience via credit or debit card in the Klarna.app or by logging into www.klarna.com/be.
What happens if I cancel or return my order?
• As soon as Manfrotto have accepted your cancellation/return, Klarna will cancel the statement or refund your payment. The return will be reflected in the Klarna app immediately.
What happens if I don’t pay for my order?
• Payment is due 30 days after the item is shipped. To help you pay on time, we'll alert you two days before payment is due – you'll receive a push notification from the Klarna app or email reminders to pay – and, if very late, we’ll also send you a text or letter, too. You will not be charged fees or interest for late and/or missed repayment(s). Your credit score will not be impacted by using Klarna’s ‘Pay later’ product even if you have failed to pay on time. If you fail to pay on time, you will be in default, and may be unable to use Klarna’s services in the future. If you do not pay for your purchase, Klarna may engage with an external debt collection agency to collect on our behalf. Debt collection agencies are used as a last resort.
Is my payment information safe?
• Payment information is processed securely by Klarna. No card details are transferred to or held by Manfrotto. All transactions take place via connections secured with the latest industry standard security protocols.
Shipping & Delivery
- WHAT ARE THE SHIPPING COSTS AND TIMES?
Place your order by 19th December Midday to receive your gifts before Christmas with FREE SHIPPING (bulky items excluded).
Standard Delivery 5 €
This service is available on all orders for delivery within 3-5 working days.
Shipping Bulky products, 3-5 working days 25 €
Express delivery 10 €
This service is available on all orders for delivery within 1-2 working days.
This service is available on all orders placed before 1pm Monday to Thursday for delivery the next working day. All orders placed after 1pm will be processed the next working day. This excludes public and bank holidays.
*Please note, express delivery is temporarily unavailable due to the high demand of the holiday season.
UPS Access Point™
UPS Access Point™ is available for orders placed on the Manfrotto site.
This service is not available for products that exceed the maximum size set by VIDENDUM. Exclusions may apply, in this case; UPS Access Point™ will not be displayed at the checkout.
- What is a bulky product?
Products with characteristics applicable to the following requirements shall be considered bulky:
It must weigh more than 44 lbs/20 kg;
Its longest side exceeds 38 in/97 cm in length;
Its total size exceeds 118 in/300 cm in length and girth combined.
- Why has my order not been shipped/delivered?
There are a few reasons that can keep us from being able to ship your order.
Here are a few possible causes:
• The product(s) you ordered are out of stock or discontinued.
• You live in a remote area and we cannot deliver there.
• You specified an incorrect delivery address.
• A payment issue might have occurred when you placed the order.
- Who is going to deliver my order?
We use TNT for all our website orders.
Please note that for our delivery service, a signature will be required. If you are unavailable when the courier attempts to deliver, the courier will rearrange delivery and you will be notified via the contact information you have provided for this purpose.
- Do you deliver outside of the Netherlands?
Merchandise ordered on manfrotto.nl can ONLY be shipped to addresses in the Benelux.
- Can i have products shipped to p.O. Boxes or military bases?
Orders cannot be shipped to P.O. boxes or military bases.
- Can i select the date and time for delivery?
We do not support this service; we recommend that someone is present at the address specified for delivery.
- Do you ship to multiple addresses?
We do not provide this service.
Please place separate orders for each shipping address.
Returns & Refunds
- What’s the return policy?
It's very easy to make a return!
To return a product to us, you must create an RMA.
If you are already registered, you can directly access your profile and click on my orders and then on Return on the order you wish to return to us.
If you are not registered, you can use
you just need to indicate the order number and the email address used.
If you have difficulty creating the return, write to us
Warranty
All new goods supplied through our web site are warranted free from defects. The statutory warranty rights apply.
- What is Manfrotto’s standard warranty terms & conditions?
Manfrotto products in the US are covered by a six-month standard limited warranty from date of purchase. Depending on the product, warranty periods can be extended to up to 10 years from date of purchase. For complete product warranty information please visit our warranty portal and select the particular product about which you are interested.
If you are looking for a Service & Repair Center, please visit our Service and Repair page
IMPORTANT: Please be advised that warranties are valid only on products purchased within the country of residence and through our authorized channels, in this instance, the Manfrotto US website or through one of our authorized Manfrotto dealers. Manfrotto does not provide a warranty of any type or of any manner for any products purchased from unauthorised resellers, without exception. Please note, You must register your product within 1 year of purchase to extend your warranty.
- What do you have to do to place a warranty claim?
You will be required to submit a warranty request to our customer service warranty team. You will be requested to provide photos of the product and a copy of your original receipt. Manfrotto will not provide any coverage under this warranty statement unless your claim is in compliance with all of its terms. To request warranty service, please call (800) 800-5693, extension 4073.
Terms & Conditions
Other Information
- How can I maintain my products perfectly working?
Please ensure you read the instructions completely before use to make the most of the product and prevent any problems. Here are some important suggestions for you:
Bags: don’t put our bags in washing machine and dryer. To remove stains, use mild detergents and soft cloths.
Tripods:
• Dry the product after use in rain or humid conditions.
• Immersion of the product in sea water is not recommended.
• For cleaning, use mild detergents and soft cloths.
• Periodically remove dust and sand from the locking screws and sliding parts.
• Lubricants Teflon is recommended PTFE (teflon).
Lastolite vinyl backgrounds: clean regularly with water and soft cloths. To remove stains, use mild detergents and water.
- Where can i find care instructions?
Details on how to maintain and take care of your product can be found in the box or packaging.
- How can I buy a spare part?
If you need to buy a spare part, please visit our Service & Repair page
- Where can I send something for repair?
Please visit our Service & Repair page
- How can I propose myself as Ambassador?
If you would like to be a Manfrotto ambassador please share as much details as possible with us; send an email to our Comm dept: manfrottoimagemore@videndum.com