Service & Repair

Our customers are very important to us. Vitec Imaging Distribution Australia bring the very best service experience possible covering the following brands: Manfrotto, Joby, Lowepro, Gitzo, Syrp, Rycote, Lastolite by Manfrotto, Avenger, Colorama, National Geographic, Inca, Phottix, Haida & Superior Paper

VIDAU has a long-standing history for quality assurance process & services, This ensure that repairs for all of Vitec Imaging Distribution Australian brands and products are inspected and approved before leaving the facility. VIDAU promises a full satisfaction guarantee on repairs and labor for 90 days. Its streamlined repair and inventory process ensures for ultimate efficiency and factory authorized quality means only original factory parts are used.

Please note: Vitec Imaging Distribution Australia is authorized to service and ship equipment within Australia only. For all service, in or out of warranty, a valid Australian shipping address must accompany the repair.

Vitec Imaging Distribution is open from 8:30am to 5pm (AEST) Monday - Friday

All packages should be shipped to:
Service @ VIDAU
2 Baldwin Road
Altona North Victoria 3025

Phone: 1300 123 325
Email: vidau_service@vitecgroup.com