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    Frequently Asked Questions

      For order assistance call: +61 3 9608 6200

      Buying Online Is Simple And Easy

      • How do i purchase a Manfrotto product?

        For online purchases, each product has an “Add to Cart” option, which allows you to place items into the cart for purchasing. In the unlikely event that we do not carry or have stock of an item you need, check out our "Find a Store" locator. This tool allows you to easily locate an Authorized Manfrotto dealer close to you, and contact them for stock availability.

      • What are your hours of operation?

        We are here for you each and every business day, Monday through Friday 8:30AM to 5:00PM.

      • How can i contact you for customer support?

        For questions related to placed orders you can contact VIDAU at +61 3 9608 6200.
        Please have order number ready to enter to get you through to the right person.
        Outside of business hours you can complete our "Contact Us" form and our team will aim to respond to your enquiry within 24 hours of their return.

      • Where can i find some help to buy the product that fits my need?

        We provide product guides & advice from our experts for all our products on
        Manfrotto.com/au-en/
        You can find them in our Buying Guide section of the site.

      • How do i redeem a promo code?

        If you have a promo code, you can use it at the checkout, in the promo box placed on the upper right-hand side of the page. You must be registered and logged in to an account for the codes to work . Please note that promo codes cannot be used in conjunction with any other discount code or offer.

      • Can i place order on phone or via email?

        We do not accept orders via telephone or email.

      • Preorder: What it means?

        When you add a product in your cart you can see: Preorder.


        This means that the product has not been launched yet in your market but it will be available shortly. If you want to be one of the first to have this product, you can order it. You will be notified via email when the order will be shipped.

      • Product technical information: How to find?

        All product information is available on the product page in the section “Specifications”. You just need to search for a product on the website and have a look at the “Specifications” section. Click on “Technical specifications’’ then ‘’Full list” to see all the available technical information.


        For bags, as an example, you can find easily the inside dimensions looking at “internal dimensions”, some bags and backpacks have a specific section called Camera Insert Dimensions.


        For tripods, you can easily check the safety payload weight, maximum height and the upper disc diameter etc.

      • How can i verify the compatibility between heads and tripods?

        To be sure your head is compatible please consider the upper disc diameter of your tripod compared with the base diameter of the head. We suggest for safety reasons that’s you match tripods and heads with same diameter (to know your diameters you can measure them with a ruler or check them online, as explained in the FAQ Products technical information: how to find them?)

      • Spare Parts: Which are available?

        On all product pages you can visit the Download Section to obtain the pdf of spare parts which are available for the item. If you can’t find your products, look for it on "Manfrotto Spares"

      My Account

      • Do i need an account to place orders at manfrotto.com?

        You do not need to register to place orders; you can check out as a guest.

      • Should i create an account on the Manfrotto website?

        You do not need to register to place orders, but by creating an account, you can maximize your shopping experience and make the most of the site adding convenience. In addition, certain features and benefits of our website are only available if have registered.
        Examples of just some of those great benefits include the ability to maintain an address book for easy shipping to different addresses; the ability to create and manage your wish list and tracking your order history.

      • What do i do if i have forgotten my password?

        If you have forgotten your account password, please click on the Forgot your Password link during the sign-in process. You will be instructed to reset your password via a reset password email sent to the email address used when registering your account.

      • Can i see my order history on manfrotto.com?

        You must have a registered account to see your order history.
        It is displayed in your online account. The orders displayed here are only the ones made after registering for an account.

      • Is my personal information secure?

        Please be assured that your personal information is kept private.
        For further details, please visit our Privacy Policy.

      Payment

      Shipping & Delivery

      Orders Under $200: Standard– $10.00 | Orders Over $200: Standard – FREE
      *business days only

      Returns & Refunds

      If you are not happy with your purchase, you can return a product within 10 business days.

      Warranty

      All new goods supplied through our web site are warranted free from defects. The statutory warranty rights apply.

      • What is Manfrotto’s standard warranty terms & conditions?

        Manfrotto products in Australia are covered by a 2-year limited warranty from date of purchase. Depending on the product, warranty periods can be extended to up to 10 years from date of purchase. For complete product warranty information please visit our warranty portal and select the particular product about which you are interested.

        If you are looking for a Service & Repair Center, please visit our Service and Repair page

        IMPORTANT: Please be advised that warranties are valid only on products purchased within the country of residence and through our authorized channels, in this instance, the Manfrotto AU website or through one of our authorized Manfrotto dealers. Manfrotto does not provide a warranty of any type or of any manner for any products purchased from unauthorised resellers, without exception. Please note, You must register your product within 60 days of purchase to extend your warranty.

      • What do you have to do to place a warranty claim?

        Please visit our Warranty - Terms & Conditions page.

      Terms & Conditions